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• How long does it take from the moment we place an order to the moment we receive it?
  
• How are the products packaged?
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• Where can I get information on weight and dimensions?
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• Which are the necessary steps in case I would like to return the article(s)?
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• How can I get in contact with Kemen, should I have additional questions not listed in this section?
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How long does it take from the moment we place an order to the moment we receive it?

Spain & Portugal

Products in stock:

Mainland - 2 days
Balearic Islands & Portugal - 3 days
Canary Islands - 10 days

Products not in stock:

Mainland, Balearic Islands & Portugal - 15 days
Canary Islands - 22 days

Rest of the world:

(Subject to courier / transport agency conditions)
Products in stock – Delivery to courier / transport agency in 3 days
Products not in stock – Delivery to courier / transport agency in 3 weeks